Our team of consultants and technical specialists are based in Melbourne but that does not affect our ability to service your businesses needs in any part of australia , whether it be by one of our mechanix coming to you or by remote/ virtual support.
Whilst most other providers claim to have round the clock support simply by having a level 1 technician able to answer and triage your call at 2am , we actually do have our 1st, 2nd and 3rd level engineers available all hours. Having true 24 x 7 x 365 support for our customers means that we always provide the support that you when its actually needed.
For our customers we provide:
Manned support 24x7x365
Average call wait times a third of the industry standard
87% of calls resolved on the first call
Cost effective and predictable People, Systems and Processes you can trust
People that understand your business not just the technology
Annual independent security audit of processes and systems
Smooth transitions with no down time
Single point of contact for all IT support
No need to manage, train, certify and develop staff – we do it for you
In our support packages we provide
3 levels of support and pricing depending on your business needs
Local technicians available to attend site at short notice in or out of regular business hours
Managed service agreements available that can be altered to your business needs
No callout fees if you are covered by one of our tailored agreements
SLAs in place to provide peace of mind
Urgent same day service is available
24 hour support number available
Whilst most other providers claim to have round the clock support simply by having a level 1 technician able to answer and triage your call at 2am , we actually do have our 1st, 2nd and 3rd level engineers available all hours. Having true 24 x 7 x 365 support for our customers means that we always provide the support that you when its actually needed.
For our customers we provide:
Manned support 24x7x365
Average call wait times a third of the industry standard
87% of calls resolved on the first call
Cost effective and predictable People, Systems and Processes you can trust
People that understand your business not just the technology
Annual independent security audit of processes and systems
Smooth transitions with no down time
Single point of contact for all IT support
No need to manage, train, certify and develop staff – we do it for you
In our support packages we provide
3 levels of support and pricing depending on your business needs
Local technicians available to attend site at short notice in or out of regular business hours
Managed service agreements available that can be altered to your business needs
No callout fees if you are covered by one of our tailored agreements
SLAs in place to provide peace of mind
Urgent same day service is available
24 hour support number available